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Where is the oil change reminder sticker?
The common practice by most dealerships is to place your oil change reminder
sticker on the upper left corner of the windshield. Please consult
directly with your dealership to determine where they are placing it. top
How do I use my benefits?
In cooperation with your dealership, we are very pleased to offer you
the benefits of roadside assistance, road hazard protection and rental
car coverage when applicable. Should you need roadside assistance,
please call the toll-free number listed on the static cling sticker placed
in your windshield. Simply provide your account number to the dispatcher
and service will be arranged for you.
Should you need to utilize the rental car benefit, you must first
arrange to have your vehicle towed to your servicing dealer using
the toll-free number on your static cling sticker. Upon arriving
at the participating dealership, your service consultant will determine
your eligibility for a one day rental car. If your service consultant
does not mention your eligibility, do not hesitate to ask if
your circumstances qualify you for a one day rental.
In the event you have a road hazard related tire problem, you will
need to bring the effected tire(s) into your servicing dealership. The
dealer will evaluate the tire and determine the cause of the problem
and your level of eligibility. If your tire is repairable, the
repair will be done complimentary (up to $20.00 per repair). If
your tire must be replaced, then the replacement will be done complimentary,
up to a maximum of $150.00. If the cost to repair or replace
your tire exceeds $150.00 during your benefit period, the costs in
excess of $150.00 is your responsibility. top
Who do I call for help when I'm on the road?
Simply
call the toll-free number listed on the static cling sticker placed
in your windshield. If the sticker has been removed or
you can not read it, contact your servicing dealership immediately. top
Who can use my benefits?
The benefits are registered to the vehicle
you are driving. This
way, anyone who is operating the vehicle at the time an incident
occurs will be able to arrange service. top
How, where and when do I renew my benefits?
You may renew your benefits at anytime during your benefit period
by returning to your servicing dealership for a qualifying service. A
qualifying service is indicated by words or symbols relating to Krex® or
Drive-Sure® on the repair order or service documentation. You
may only renew your benefits at the servicing dealer who originally
provided them to you. Should you be out of town or have relocated,
please contact us at 1-800-323-5739, and we will help direct you to
the nearest authorized provider. Your benefits will expire after
the date indicated on the Welcome screen in your online account. top
My benefits have expired now what?
Nothing to fear! Simply return to your servicing dealership
for a qualifying service and they will automatically be renewed, beginning
on the day you returned. Benefits are not retroactive to
the previous expiration date. top
Can I pay to renew my benefits?
Your benefits can only be renewed by purchasing a qualifying service
from your dealership. Benefits are a standard component of your
service and are not able to be sold separately. top
Can I transfer my benefits to my other vehicles?
Benefits are registered to the vehicle automatically at the time your
qualifying service is performed. They can not be transferred
to other vehicles you own. top
What if I have more than one vehicle?
Since routine maintenance is essential to the longevity of your vehicle,
we encourage you to have every vehicle you own serviced at your dealership. By
purchasing a qualifying service from the participating dealership,
all of your vehicles will carry coverage. top
Do all dealerships offer these benefits?
Unfortunately, not all dealerships have partnered with Krex do provide
their customers with the benefits you now enjoy. Make sure your
dealer is actively participating before arranging your next service
with them. top
What if I move out-of-state?
Should you be out of town or have relocated, please contact us at
1-800-323-5739, and we will help direct you to the nearest authorized
provider. Your benefits will expire after the date indicated
on the Welcome screen in your online account. top
I sold my car, what happens to my benefits?
Benefits are registered to the vehicle automatically at the time
your qualifying service is performed. Should you sell your vehicle,
the benefits afforded to you will transfer with the vehicle until their
expiration date. top
Where can I get more information?
Click here and we will respond to your
specific inquiry. top
How do I get reimbursed for rental car coverage?
Click here. top
What is Krex Graphite Engine Lubricant?
Click here to learn more about Krex
Graphite Engine Lubricant. top |
