In an effort to share best practices, Krex, Inc. launched the first of a series of online training modules aimed at improving the effectiveness and consistency of new car dealership personnel. The first two modules, “Drive-Sure Overview” and “Drive-Sure Building Value” teach dealership personnel how to maximize the customer retention benefits of Drive-Sure by effectively [...]
Being a Customer Service Champ is having a customer-centric philosophy:
* knowing what is important to your customers
* knowing how your customers make buying decisions
* doing everything that you can to give your customers what is important to them
Taking steps toward becoming a Customer Service Champ will create loyal customers that work as ambassadors for your organization.
What are you doing differently (and most importantly better) to take care of (and keep) your customers?
