53% of new car dealerships’ gross profit is generated from parts and service revenue. But, most dealers focus more time, money and effort on trying to capture new customers for vehicle sales. Consistently executing sales-to-service hand-off provides your dealership with an opportunity to double parts and service revenue AND retain customers for future vehicle sales opportunities.
If you love your car as much as we do, take the time to do a vehicle walk-around on a monthly basis. Here are quick and easy tips for inspecting inside, outside, and under-the-hood. Following these guidelines will help ensure your car stays in perfect working order.
Having the correct tire pressure is crucial for driving safety. Incorrect pressure can affect your car’s handling, braking, fuel economy, your comfort while riding and the life of your tires. Learn how to check tire pressure to prevent these situations.
Missing a singular opportunity to thoroughly perform and discuss a multi-point inspection leads to more than just one missed sale. Learn why consistently performing and communicating multi-point inspections with your customers is vital to long-term revenue.
We have worked with new car dealers since 1947. During that time, we have seen managers at all levels fearful of making decisions. Unfortunately, the act of not making a decision is THE DECISION that most commonly leads to FAILURE. With this in mind, we share wisdom from Winston Churchill’s “Five Distinct Truths” about decision-making. [...]
In an effort to share best practices, Krex, Inc. launched the first of a series of online training modules aimed at improving the effectiveness and consistency of new car dealership personnel. The first two modules, “Drive-Sure Overview” and “Drive-Sure Building Value” teach dealership personnel how to maximize the customer retention benefits of Drive-Sure by effectively [...]
We hope that Drive-Sure customers use the Drive-Sure blog as a resource to keep their vehicles running at peak performance.
Being a Customer Service Champ is having a customer-centric philosophy:
* knowing what is important to your customers
* knowing how your customers make buying decisions
* doing everything that you can to give your customers what is important to them
Taking steps toward becoming a Customer Service Champ will create loyal customers that work as ambassadors for your organization.
What are you doing differently (and most importantly better) to take care of (and keep) your customers?
